I would like to open a debate.  I would like to hear what you have to say about measuring the experience of good quality voice and videoconferencing versus actually experiencing that experience.  In my business, there are a lot of people working long hours evolving the science of reportable statistics, i.e., measurements of network quality.  And when it comes to bandwidth, throughput, latency, packet loss, and packet delivery ratios, everything is cool and the measurements are fairly strightforward.  Where things get a bit crooked is when we try to use the  same bases of measurement to report on user experiences. (more…)